The general competences expected for this role (coordinator)
"TO KNOW", "TO DO", "TO BE"
Generic knowledge & skills: (i.) Has an advanced knowledge of systems and methods used in the role. (ii.) Uses his/her technical skills to provide support services to others.
Tasks: (i.) Coordinates / manages different - but mostly homogeneous - activities. (ii.) Coordinates / carries out the execution of action plans while ensuring the alignment of all stakeholders.
Meeting customers needs : Considers customer satisfaction as a permanent objective in day-to-day activities.
Autonomy : (i.) Operates efficiently on the basis of well-defined methods, even when the working rules are only defined in general terms. (ii.) Supervision of activities can be limited to monitoring of results.
Knowledge of the organization, sector(s) : Demonstrates general knowledge of the organization and/or sector(s).
Interaction with others: Demonstrates professional individual relationships with internal and external stakeholders to deliver required outcomes.
Problem-solving : (i.) Chooses the most appropriate solution from a selection of learned possible choices. (ii.) Resolves well-defined problems requiring complex analysis.
Time span of control : Takes short-term initiatives (with effects up to 3 months) regarding the activities for which he/she has been trained.
Quality reflex, continuous improvement, innovation:(i.) Regularly suggests process changes. (ii.) Implements process changes.
Coaching & people management (when applicable) : (i.) Provides technical advice on the systems and methods used in his/her work. (ii.) Can coordinate small team(s) of similar roles.
Project management (when applicable): (i.) Participates in - or coordinates - the ongoing activities of a project team on the basis of planning, timing, available resources and agreed budgets. (ii.) Reports and gives practical advice towards a head of project
Role & Responsibilities
1- New Business Development
- Identify and qualify new business opportunities through research, cold calling, networking, and referrals, while collaborating with the SDR team to support lead generation, but also proactively generating leads independently to build a robust sales pipeline.
- Generate and manage a sales pipeline, nurturing prospects to close deals and achieve sales targets.
- Present and demonstrate the company’s products or services to potential clients, tailoring presentations to client needs.
- Represent the company at events and trade shows in Belgium and abroad.
2- Sales Cycle Management
- Manage the entire sales process from initial contact to contract negotiation and closing.
- Conduct needs assessments to understand client challenges and recommend solutions that align with their goals.
- Prepare and deliver customized proposals, presentations, and pricing tailored to client requirements.
3- Client Relationship Management
- Build and maintain strong relationships with both new and existing clients to foster loyalty and ensure repeat business.
- Maintain regular communication with clients, providing updates on new products, services, and solutions that may benefit them.
4- Revenue Growth and Account Expansion
- Identify upsell and cross-sell opportunities within existing accounts to increase revenue, in collaboration with customer success team.
- Provide feedback on the current strategy to maximize account potential and ensure long-term business growth, while identifying areas for improvement and potential new opportunities.
- Ensure timely contract renewals and drive retention through strong client engagement and satisfaction.
5- Sales Reporting and Forecasting
- Track and report sales activity, pipeline development, and progress toward goals.
- Prepare accurate sales forecasts based on client interactions and market conditions.
6- Collaboration with Internal Teams
- Collaborate with sales (SDR), marketing, product, and customer success teams to align sales efforts with company objectives.
- Work closely with the customer success team to ensure a smooth onboarding process and deliver an excellent client experience.
- Provide feedback to internal teams on market trends, client needs, and product improvements.
Qualifications and Skills
- Experience: 2-5 years of experience in sales, account management, or a related role, preferably in a B2B environment.
- Sales Skills: Proven track record of meeting or exceeding sales targets, with strong negotiation and closing abilities.
- Communication: Excellent verbal and written communication skills, with the ability to build rapport and effectively convey value propositions to clients.
- Client Focus: Ability to build long-term client relationships and deliver a high level of customer service.
- Goal-Oriented: Self-motivated with a results-driven mindset, able to thrive in a fast-paced environment and manage multiple priorities.
- Problem-Solving: Strong ability to understand client needs and offer tailored solutions.
- CRM Proficiency: Experience with CRM software (e.g., Salesforce, HubSpot) for managing pipelines and tracking client interactions.
Education
- Bachelor’s degree in Business, Marketing, or a related field preferred
- Languages: Dutch and English (French is a big +)
Three expected deliverables by the end of the first three months
- Build your sales pipeline with the UQ team by generating leads and creating business opportunities for a value of 250.000 euros.
- Achieve 30.000€ (excluding VAT) the first quarter
- Generate 6 Outbound sales opportunities